(wholesale) terms & conditions

Hey. We're generally pretty easy to work with. We've been on both sides of the aisle and we know how we'd want to be treated, so we always try to keep that in mind when making mint™ rules, terms & conditions, or practicing our telephone manners. So here are the rules:

1. Minimums Your first order needs to reach $150. You can order anything you want, but keep in mind there is a very small per piece minimum-two per style per color on anything under $10. The rest of the products don't require any per piece minimums. Told you we were easy to work with!
2. Submitting Orders: We really insist that all orders are placed on this website. Of course, if you ever have any questions, concerns about orders, or just want to chat, call us on the phone! Christi loves to talk on the phone. But whatever you do, DO NOT EVER LEAVE ORDERS ON OUR VOICEMAIL! We can't guarantee that we'll receive them, and we really hate to disappoint you.
3. Adding to your orders: Unfortunately, we can't make any alterations to online orders. While we agree that technology is wonderful, your online order is submitted to the giant computer system at our parent company and it's processed from there-we can't adjust it once it's confirmed by you.
4. Backordered Items: If you order online, you should never have a backordered item. We try our best to keep the website updated on a daily basis to make sure you can't order anything out of stock. However, if we miss something and we have to backorder, items not in stock at the time of shipping will always be backorderd. When you receive your Mint shipment and check over your invoice, please take note of anything backorderd. If you decide you DO NOT WANT THEM, you must cancel those items (by fax or email--in writing, please) immediately. We just figure you want them if you don't cancel them-and then we'll ship them automatically when they're here.
5. Turn-Around Time: Orders are shipped on a first-come first-serve basis. Under normal circumstances, orders will typically ship out 1-2 business days from the day you order. Graduation, back to school, and holidays are not normal circumstances. Let's all be friends and allow 2-3 business days for shipping time during those busy seasons.
6. Rush Charge: Did you accidentally monogram "Jack" on a Hot Pink Zebra towel wrap? Darn. We totally understand those kinds of boo-boos. If you must have something go TODAY, call us by noon CST and in-stock items can ship same day for a $10 rush fee.
7. Reporting shortages /incorrect items: Please let us know immediately, within 48 hours of receiving your order. Contact Chris Denney, our Mint Shipping/Inventory Guru and tell him to put the gold pants on (he'll understand what you're talking about) at 1-800-344-7242 ext 122. 
8. Damaged Items: Should a customer return any mint™ item to you that is damaged or broken due to material failure or workmanship issues within a year of purchase, call us. We are happy to try to repair it and if we are not able to get it fixed we will replace it! But you must have an RA number in order to send it back, which we will happily give you. We will not send replacements or issue credits for damaged items that we have not seen. We are not responsible for replacing any embroidery or decoration added to the item. Also, please note that the only time we accept returns is when an item is damaged or defective.
9. Defective Items: Please inspect all the items in each shipment carefully for defects in stitching and assembly. We are happy to issue replacements when the defects are reported to us within 2 weeks of your receiving your shipment.
10. RA Numbers: You just shouldn't send a single thing to us, whether it be a care package of cookies, Christmas gifts, or a damaged bag without an RA number. We're not being mean, we're just trying to help you have an efficient experience. When something arrives here at The Ranch, it could go to a number of places. It may take weeks to find our desks-and if it looks like it's food or presents, we may never ever see it.
11. Zip Code Policy: To ensure your store is able to provide unique products, we determine exclusivity based on your zip code along with lots of other criteria. Those stores that are considered inactive for a period of 2 months or that have invoices outstanding for more than 60 days will lose their status as a preferred mint™ retailer. However, we've been informed that there really is no 'exclusivity policy' to offer once we sell to websites (all zip codes are open at that point)...but we do our best to protect our inventory-stocking, friendly, very current storefronts. Friendly goes a long way, baby. 
12. Resale of mint™ Items: If you are a wholesale customer, we expect that our items are sold at a reasonable retail markup & in a retail environment. If we find that anyone is reselling our items at wholesale or near wholesale prices, taking part in 'buy ins', or flea market type environments, we reserve the right to refuse future business with you.  We don't condone ebay or etsy sales of our items, especially when our items are sold under retail markup. 
13. Removing mint™ tags & labels: Cutting the mint™ cloth label off of the front of our merchandise is a big no-no. We reserve the right to discontinue wholesale business with anyone reported doing so.
14. Payment: We accept Visa, MasterCard, and American Express for payment. We do not offer terms or ship COD. Sometimes I will consider Girl Scout Cookies in trade, Amanda Davenport. 
15. Mind-Changing Clause: If we ever decide to change our minds about any of the above, update pricing or minimums, or discontinue certain styles and colors, we may do so at any time, and you can't be mad at us.